Bahamas Airport Transportation

Terms & Conditions

All business between clients and Bahamas Airport Transportation is a transaction based on the terms and conditions defined here (on this website). When any client places an order the assumption, therefore, is that the client agrees to all the terms and conditions defined here (on this website).

By placing an order through our website, phone, or via email, you agree that you are legally capable of entering into binding contracts and you are at least over 18 years old.

The Bahamas Airport Transportation reservation team will make every effort to assist their clients 24/7. We will strive to always exceed all expectations, but 24 hours’ notice may be required to prepare the chauffeured vehicle for your specific journey. All prices quoted are in US Dollars, with hiring starting at the pickup point (A) and finishing at the drop-off point (B) except those hires to or from various airports or those that are the subject of a fixed charge.

To obtain a quote or make a booking through our booking agents, you are required to provide us with full contact details, full name, contact number, and email address. Failing to do so, will result in Bahamas Airport Transportation not being able to secure your booking.

All online bookings are subject to Bahamas Airport Transportations’ approval. Occasionally errors may occur where online maps and quotes are calculated incorrectly, in the instance where an error is made and a product is listed at an incorrect price, Bahamas Airport Transportation shall maintain the right to refund or cancel orders placed at the incorrect price.   If the order has been confirmed and charged to your credit card, Bahamas Airport Transportation shall immediately issue a credit in the amount of the incorrect price or issue a full refund.

Bahamas Airport Transportation requests a minimum of 24 hours’ notice for any online bookings if you would like to book a car with less than 24 hours’ notice – Please call our reservation team on 1-242-812-3812.

All quotes for transfers for a flight arriving at a New Providence airport include 1 hour complimentary waiting time. All other journeys include 15 minutes of complimentary waiting time.  After the complimentary waiting time for all journeys, a charge calculated in 15 min increments will be applied to the provided debit or credit card for the service, or ‘We reserve the right to charge to any credit or debit card provided at the time of booking’.

All charges specified herein, and in the current tariff published by the Company, are payable in advance except for where the client has a credit account or a credit card pre-approved by Bahamas Airport Transportation. The credit or debit card you provide when making the booking will be charged for any additional charges e.g., extra waiting time, and parking charges.

We accept all major debit and credit cards, excluding American Express.  All quoted prices are inclusive of Value Added Tax.

The charge on your credit/debit card statement will be shown as Celebrity Transfers and Concierge Bahamas.

Rates are subject to change at any time without prior written notice.

If the customer fails to show up at the designated location and time for which a reservation has been made and a confirmation was sent out, all monies paid will be non-refundable.

Our chauffeurs will drive at reasonable speeds according to their judgment of the prevalent road conditions and traffic at any time. When a hirer desires to travel to a particular place, the driver will, unless specifically otherwise instructed, travel by the route which is, in the chauffeur’s opinion, the best and most convenient for motoring, whether the route is the shortest or not, and no allowance will be made to the hirer on the ground that the route adopted is not actually the shortest, or unless a specific route is requested at the time of hiring.

A reasonable amount of ordinary passenger luggage is allowed, but luggage that, in the opinion of the chauffeur amounts to an excessive weight will not be carried.  We reserve the right to refuse to carry luggage, which in the opinion of the chauffeur, is excessively bulky or heavy.

We reserve the right to switch vehicles before a run based on availability without prior notice, if a vehicle that was previously requested is unavailable or if there is a risk of a driver not making it on time for a pick-up.  We will guarantee the category chosen by you but not the make, specs, or color of the vehicle.

Any passenger who is thought to be under the influence of alcohol or drugs and whose behavior poses a threat to the driver, the vehicle or other passengers will be refused travel.

Requests for child seats must be made at the time of booking. Only one child seat will be provided free of charge. Additional child seats are charged $50.00 USD per seat.  We will always aim to satisfy such requests but failure to do so will not constitute a breach of contract.

If you wish to use your own child seat you will be responsible for installing it safely and removing it at your destination. Care must also be taken to not damage the vehicle interior with your child’s seat. Otherwise, you will be charged to compensate for this.

On a private hire, no animals (other than guide dogs and hearing dogs) may be carried on any vehicle without prior written agreement from the company. Please note that additional costs will incur if travelling with animals. Cost to be confirmed with the company prior to placing a booking.

Bahamas Airport Transportation accepts no responsibility for any loss or damage to any luggage or property carried in or on the car unless the loss or damage is a result of negligence by Bahamas Airport Transportation. In the event of the property being left in a vehicle, we will gladly organize the return of such items, subject to the client paying the reasonable costs of returning the items.

We are not responsible to pay for any missed flights.

If the interior or exterior of the vehicle is soiled or damaged by the customer, a valeting, repair charge or any loss of earnings for that chauffeur or vehicle will apply to the credit or debit card provided at the time of booking. Refusing to pay for the damage caused will result in legal action being taken.

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by an Event Beyond Our Control. An Event Beyond Our Control is defined as any act or event beyond our reasonable control, including war, invasion, hostilities (whether war declared or not), civil war, revolution, rebellion, storm, flood, snow, earthquake, subsidence, epidemic, or other natural disasters, or failure of public or private telecommunications networks. Without limitation traffic delays, tire punctures, road traffic accidents, road closures due to accidents and vehicle breakdowns, strikes, and lockouts.

Please note: In the event of vehicle(s) break down, punctures, or accidents – we will do our best to finish the journey with another chauffeur, but unfortunately, we cannot guarantee on-time arrival.

If an Event Beyond Our Control takes place that affects the performance of our obligations under a contract:

• We will contact you as soon as possible to notify you.
• Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Beyond Our Control.

In the event of a complaint about the company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire. The Company will acknowledge all complaints within 14 days and will normally reply fully within 28 days.

We have a zero-tolerance policy against harassment, discrimination, and rudeness either verbally or in writing against our employees and contractors. In such an event, we reserve full rights to withdraw our goods and services to consumers effective immediately. Full money paid for goods and services will not be refundable.

Payments must be authorized by the cardholder named in the booking. We withhold the right to cancel your booking without prior notice if we reasonably suspect that you or the cardholder are associated with any kind of fraudulent activity. Such suspicion may be based on the following activities:

• You cannot provide, when questioned, information about the itinerary such as full pick up and destination addresses, full passenger name and contact number, or any other mandatory requirements by the company.
• You cannot provide when questioned, contact information for the cardholder so that we may carry out security checks.
• The cardholder did not authorize the payment and claims that the booking is fraudulent.
• There have been previous fraudulent activity/chargebacks by you or the cardholder.
• Information given while booking is erroneous/ inadequate/ inconsistent/ linked to fraudulent behavior.
• There have been multiple payment attempts with inconsistent data entered.
• If we reasonably suspect that you or the cardholder are associated with any kind of fraudulent activity, we reserve full rights to refuse any bookings and we may report you or the cardholder to the fraud department.

Our out of hours service is between 1am and 7am. An additional 25% surcharge will be applied between these hours.

All quotes are not fixed prices, but only an estimate and do not include any additional waiting time applied during unforeseen circumstances such as traffic delays.

If the customer fails to be available for pick-up at the time and place requested, all payments will be non-refundable.Airport Concierge services are available in the form of Airport Fast Track and Meet and Greet Curbside.  Further information is available via www.bahamasairportfasttrack.com